DIGITALE SERVICE-MODULE
Service benefits that make your day-to-day procurement easier!
Service is an essential service component at KREMER. We understand this to mean a bundle of services that accompany you: From the initial contact with your inquiry to the delivery of the desired product. For us, service also means explaining technical terms and providing you with online tools such as our tolerance calculation aids.
First-class service? Then go to KREMER!
Three good reasons why you should choose KREMER:
Trade + production => broad product portfolio
Due to the combination of two business models, technical trade and the manufacture of rubber and plastic products, KREMER GmbH is independent of machinery and the associated investments and is therefore not tied to its own manufacturing processes. KREMER can offer its customers a broad product portfolio in cooperation with its suppliers.
Independent, fast and economical
A single manufacturer has to invest heavily in machines and at the same time ensure that machine capacities are fully utilised, as partial utilisation or even machine downtime can lead to high costs. KREMER GmbH can react independently, flexibly, quickly and economically to customer-specific requirements by being able to utilise the product-specific strengths of over 200 suppliers with pinpoint accuracy.
The internationalisation of procurement is another aspect that reinforces the decision to purchase from KREMER GmbH, as global cooperation with suppliers enables the company to use the respective location factors and pass on their cost advantages at the customer's request.
The advantages of working together at a glance
- We support your design activities right from the product development phase with Rapid Prototyping and 3D-Produkten.
- We compare the cost-effectiveness of all possible manufacturing processes for the best price-performance ratio.
- We bring in the product specialization of other partner companies and reduce the time you spend searching for suitable suppliers.
- We pass on the price advantages of our international procurement markets to you.
- We deliver Dichtungen, Formteile, O-Ringe, Flachdichtungen and all other parts of our product range worldwide.
- We hold safety stocks for the supply of blanket orders. The short-term availability of drawing parts allows you to meet unexpected order peaks.
- We maintain an integrated Qualitäts- und Umweltmanagementsystem.
The innovative customer service centre (KSC)
With our Customer Service Centre (KSC), we provide a complete, transparent and password-protected overview of the status of our customers' orders. Traffic light colours facilitate quick orientation. Service emails provide information about possible delays. The time management benefits for dispatchers and purchasers registered in the KSC are undisputed.
In our customer service centre KSC you can view the details of your orders with all the important information and also receive information on
- the availability of goods in the event of unexpected order peaks and
- for parcel tracking.
The advantages of the KSC at a glance
- You can view information on all your current and completed orders any day of the week, any time and anywhere.
- You can see at a glance whether your order is on schedule or whether there may be delays in delivery.
- Should there be any deviations, we will also tell you the reason. An automated e-mail function informs you promptly about status changes as soon as these affect the delivery date.
- This password-protected area is reserved for employees of our existing customers.
- Activated users of the Customer Service Centre can access the KSC via their e-mail address and password in the login area.
The password is available on request for interested contact persons from our customers' purchasing and scheduling departments. Fill in the few details as a first-time registrant. You will be smartly managed by the KSC.
How can I use the KSC for myself?
In the following video, we would like to briefly explain how our customer service centre works. New customers will receive instructions on how to quickly create an account and find their way around the KSC.
The traffic light system gives you an overview of all completed, open and pending orders and the current status at all times, including available stock quantities of the desired product.
The customer service centre - transparency and cost benefits
With our Customer Service Centre (KSC), we make our order processing transparent for you. You receive information about the status of your KREMER orders at all times.
We would be delighted if we could make your co-operation with KREMER as simple and uncomplicated as possible.
It all depends on the dimensions!
The KREMER calculation programmes allow you to calculate the parameters of your application quickly and precisely. Because O-rings, moulded parts or rubber profiles can only function optimally if the dimensions are correct. With just a few clicks, you can carry out installation and tolerance calculations with the KREMER calculation programmes.
